Privacy Policy

We collect the minimum needed to run damaged, we don't sell your data, and we're especially careful about one thing people ask about: we do not read or access your personal email inbox. More on that below.

• Account info: your name, business/shop name, email address, and plan.
• Claim data: the damage details, photos, SKUs, amounts, invoice numbers, and supplier information you enter, plus the status and outcome of each claim.
• Supplier info: supplier names, contact emails, and how claims to them are best sent (e.g. flagged as needing your own email). Some supplier records are shared centrally so the app can recognize common suppliers and route claims correctly.
• Usage data: basic technical/usage information to keep the app working and improve it.
• Payment info: handled by our payment processor (Stripe). We don't store your full card details.

• Your personal email inbox. The app only opens a pre-filled draft in your email app. We do not connect to, read, monitor, sync, or store the contents of your inbox or your email account. Replies from your suppliers go directly to your inbox.

• To send, track, and manage your damage claims.
• To follow up on claims and notify you of replies, questions, and recovered credits (per your plan).
• To show your recovery history and analytics.
• To operate billing, support, and improve the app.

We do not sell your personal information or your claim data.

• Suppliers: the claim content you send goes to the supplier you're claiming against (that's the point of the app).
• Service providers: our payment processor (Stripe) and hosting/infrastructure providers, only as needed to run the service.
• Legal: if required by law.

We don't share your data with advertisers or data brokers.

We keep your claim history and records for as long as your account is active (and as your plan allows), so you have your paper trail. You can request export or deletion of your data — see Contact.

We use reasonable measures to protect your data. No system is perfectly secure, but we take care with the information you trust us with.

• Access, export, or delete your data: contact us.
• Manage notifications in the app.
• Cancel your plan anytime.

We may update this policy; we'll post the new version with a new "last updated" date.

Privacy questions or requests: info@damagedclaims.com.