Terms of Service

damaged ("we," "us," the "app") is a tool that helps retailers file, track, and recover damage claims with their suppliers. You ("you," the "retailer") use it to document damaged goods, generate claim emails, send them to your suppliers, track their status, and record recovered credits.

• damaged helps you prepare and send damage claims and track them. It does not guarantee that any supplier will approve a claim or issue a credit. That decision rests with your suppliers.
• Recovered amounts shown in the app reflect what you record as recovered. damaged is a record-keeping and workflow tool, not a party to any transaction between you and your suppliers.
• damaged is not an insurer and does not provide insurance. References to "coverage" describe the app's role in helping you recover supplier credits. They do not mean damaged reimburses you or insures your goods. Any credit comes from your supplier, not from us.

All claims are sent directly from your own email inbox.

• The app prepares the claim and opens it in your own email app for you to send from your personal inbox. You are the sender for all claims.

damaged does not connect to, read, monitor, or store the contents of your personal email inbox. It only hands you a pre-filled draft to send.

• You're responsible for the accuracy of the information you enter (damage details, amounts, supplier contacts).
• You're responsible for reviewing claim content before it's sent.
• You agree to use damaged only for legitimate damage claims with your actual suppliers, and not for any fraudulent, abusive, or unlawful purpose.

• Plans are billed monthly and renew automatically until cancelled. You can cancel anytime; cancellation stops future billing (no refund for the current period unless required by law).
• A free trial may be offered; at the end of the trial, continued use requires a paid plan.
• Prices and plan features may change; we'll give reasonable notice of material changes.

Some plans allow more than one user on a single account. The account owner (the person who signs up and pays) is responsible for the users they invite, for keeping access up to date, and for all activity under the account. Each user signs in with their own email address and password; logins are personal and should not be shared.

We work to keep damaged available and accurate, but we don't guarantee uninterrupted or error-free service. Features may change, and email deliverability to any given supplier can't be guaranteed (some suppliers' systems may filter or block messages).

To the extent permitted by law, damaged is provided "as is." We are not liable for lost credits, missed claims, supplier decisions, deliverability failures, or any indirect or consequential damages arising from your use of the app. Our total liability is limited to the amount you paid us in the prior 12 months.

You can stop using damaged anytime. We may suspend or terminate accounts that violate these terms or are used abusively. Your claim history remains yours; on request we'll provide reasonable means to export or access it.

We may update these terms; we'll post the updated version with a new "last updated" date and, for material changes, give reasonable notice.

Questions about these terms: info@damagedclaims.com.